Refund policy

IriBijoux Refund & Return Policy

Our Quality Guarantee At IriBijoux, we take pride in the craftsmanship of our jewelry. Because our products are custom-made specifically for you through our Print-on-Demand process, we handle returns based on a Quality First approach.

Damages and Issues Please inspect your order upon reception. We offer a 100% Quality Guarantee if the mistake is on our end. Contact us immediately at welcome@iribijoux.store if:

  • The item is defective or damaged.

  • The engraving or message card has a printing error.

  • You received the wrong item.

To expedite the process, please include your Order Number and a clear photo of the item showing the issue. Verified damaged or incorrect items will be replaced and reshipped at no cost to you.

Personalized & Custom Items Most of our products are personalized (custom names, specific dates, or unique message cards). Per industry standard, we cannot accept returns or offer refunds for:

  • Customer Errors: Misspellings or incorrect dates provided by the customer.

  • Change of Mind: Since the item is custom-made for you, it cannot be resold to another customer.

  • Incorrect Address: We are not responsible for orders shipped to an incorrect address provided at checkout.

Cancellations Orders move into production very quickly. If you need to cancel or change your order, you must email welcome@iribijoux.store within 12 hours of purchase. Once the item has entered the production phase, the order cannot be canceled.

European Union 14-Day Cooling Off Period In accordance with EU law, customers in the European Union have a 14-day right of withdrawal. However, please be advised that under Directive 2011/83/EU, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized items. This applies to all personalized jewelry in our store.

Refunds In the event that a replacement is not possible and a refund is approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at welcome@iribijoux.store.